Friday, February 27, 2009
With regards to Assignment 3,
we've chosen to discuss bout the cabbie case study:
we find that there is a contradiction between the road regulations and the customer service policies. Taxi companies usually ask for good service from their taxi drivers yet at the same time, require them to observe the road regulations. This forms a contradiction in their instructional design. for example, taxi drivers with empty cabs not picking up passengers or do not stop at a desired place requested by the passenger might receive complaints. However, it may also be due to the taxi drivers who are unaware of the "innovations" that is changes to road regulations. Hence, we've assessed that our learning objective in this case is to strike a balance between road safety and customer service, reinforce good driving habits and keeping taxi drivers updated of changes. The models employed in this case are thus, the problem solving model and the innovation model.
p.s. this is just a brief idea of what we've done... =)
we've chosen to discuss bout the cabbie case study:
we find that there is a contradiction between the road regulations and the customer service policies. Taxi companies usually ask for good service from their taxi drivers yet at the same time, require them to observe the road regulations. This forms a contradiction in their instructional design. for example, taxi drivers with empty cabs not picking up passengers or do not stop at a desired place requested by the passenger might receive complaints. However, it may also be due to the taxi drivers who are unaware of the "innovations" that is changes to road regulations. Hence, we've assessed that our learning objective in this case is to strike a balance between road safety and customer service, reinforce good driving habits and keeping taxi drivers updated of changes. The models employed in this case are thus, the problem solving model and the innovation model.
p.s. this is just a brief idea of what we've done... =)
posted by Wei Ning at
6:52 AM
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